Welcome to Teda Designs!

Our Return Policy

Damaged or defective items

Teda Designs and tedadesigns.com will always ensure that items sold are in excellent condition before leaving the store(s) and thus cannot not be returned once purchased. In the rare case of items damaging during delivery, please immediately contact our customer care department on +234 (907) 797 3834 or email sales@tedadesigns.com. This should be reported within 48 hours after delivery. We will work with you to replace your item as fast as we can. If we are able to locate a replacement, we will send it to you at no charge to you, and will ask you to return the damaged/defective item to us using our free return service.

  • All products must have the original tags attached.
  • For customers in locations served by DHL, we are happy to refund the shipping cost of the return upon validation of any claim
  • Fashion items (e.g., shoes and apparel) – fashion that have proven defective may be returned within 48 hours. Follow these simple steps to get your new product fast!
    • Send a picture of your defective item to sales@tedadesigns.com so that we can retrieve your item.
    • Once the defect has been validated, we can process your preference of a replacement or a refund.
    • In the event that the defect is not validated, or the defect is due to user error, we may have to return the item back to you.

Return Logistics

If you are located in our Cash On Delivery regions – please contact our customer service team by emailing sales@tedadesigns.com or calling +234 (907) 797 3834 to arrange a pick-up.

If you are located outside our Cash On Delivery area, send goods back to Teda Designs via DHL, and contact Teda Designs before a return. Once claims are validated, Teda Designs will speedily refund the cost of shipping to you. If claims are not substantiated, Teda Designs will cover the cost of returning the item back to you.

  • All returns should be addressed to: Customer Service Manager, Teda Designs Ltd.
  • Timing for refunds or replacements vary by location:
    • Lagos returns may take up to 8 days
    • Outside of Lagos returns to Cash on Delivery areas may take up to two weeks
    • Areas served by DHL may take up to 3 weeks