Teda Designs and tedadesigns.com will always ensure that items sold are in excellent condition before leaving the store(s) and thus cannot not be returned once purchased. In the rare case of items damaging during delivery, please immediately contact our customer care department on +234 (907) 797 3834 or email [email protected] This should be reported within 48 hours after delivery. We will work with you to replace your item as fast as we can. If we are able to locate a replacement, we will send it to you at no charge to you, and will ask you to return the damaged/defective item to us using our free return service.
- All products must have the original tags attached.
- For customers in locations served by DHL, we are happy to refund the shipping cost of the return upon validation of any claim
Fashion items (e.g., shoes and apparel) – fashion that have proven defective may be returned within 48 hours. Follow these simple steps to get your new product fast!
- Send a picture of your defective item to [email protected] so that we can retrieve your item.
- Once the defect has been validated, we can process your preference of a replacement or a refund.
- In the event that the defect is not validated, or the defect is due to user error, we may have to return the item back to you.